Explore the most frequently asked questions about our import, export, international shipping, and delivery services—so you can be fully informed before starting to work with us.
Frequently Asked Questions Guide | Al-Sham Group
Yes, we provide export services for all goods that are legally permitted by the relevant authorities, based on the client’s request.
We provide land, sea, and air freight services, in addition to partial and full shipments.
Yes, we offer a fully integrated door-to-door service, from the exporter’s premises to the importer’s warehouse.
Yes, we specialize in livestock shipping from Syria to the Gulf Cooperation Council (GCC) countries, either by land via Iraq or by air through Damascus International Airport.
Absolutely. We can import any legally permitted goods upon request, from any country worldwide.
Yes, we serve companies, traders, business owners, and individuals, depending on the nature of the request.
Yes, we provide representation services for Arab and foreign companies seeking to enter the Syrian market.
You can contact us via the website contact form or through the available communication channels, and our team will respond as soon as possible.
Yes, we offer logistics consultations to help clients choose the most suitable shipping option.
Required documents vary depending on the type of goods and the country of shipment. They usually include the commercial invoice, bill of lading, and packing list. Our team will guide you through all necessary requirements.
Yes, we provide logistics advice to help clients select the best shipping method based on cost, transit time, and cargo type.
Shipping time depends on the mode of transport (land, sea, or air) and the country of origin. A clear estimated timeline is provided before shipping begins.
Yes, we provide continuous shipment tracking and keep clients informed of each stage until delivery.
Yes, we offer partial shipment services suitable for small and medium quantities.
Yes, we handle various types of cargo in accordance with approved regulations. Each shipment is evaluated individually.
Yes, we provide customized import services for any legally permitted goods from any country worldwide.
Cargo insurance options can be arranged upon request, depending on the nature of the goods.
Yes, we support new traders and provide the necessary guidance to help them start import and export operations smoothly.
Yes, we offer customized shipping solutions for businesses requiring regular shipments or long-term contracts.
Yes, we manage the shipping process from start to final delivery, including coordination and continuous follow-up.
Shipping costs are calculated based on the type of goods, weight, volume, and the selected shipping method.
This depends on the shipment stage. Our team will explain the available options for modification or cancellation.
Yes, we provide services through all entry points and cover all Syrian governorates, depending on the shipment type.